At HSBC, the balance of life of our employee is always be our first priority. That is why many of our people consider their office as their second home, a place where they can enjoy their work. We offer you the opportunity to become our new member of the House. Please explore this opportunity to find out more:
Officer Indonesia Client Service Center (Code: Off ICSC PCM – CBA 11) - Jakarta
Responsibility
Responsibilities
Officer Indonesia Client Service Center (Code: Off ICSC PCM – CBA 11) - Jakarta
Responsibility
- The job holder is responsible to support customer’s queries on all Cash Management products, in particular electronic services, e.g. HSBCnet, HSBC connect, e-Tax plus, virtual account, cheque outsourcing and lockbox, etc, in an effective, efficient and timely manner.
- The job holder will also be responsible in daily operational duties in managing his/her account-portfolio, understand the account management not only in resolving client issues, but also proactively maintaining client relationship in order to spot deep sell opportunity and ultimately increase customer satisfaction and loyalty.
- Hold minimum Bachelor degree from reputable university majoring in any related discipline with outstanding achievements
- Has a minimum of 1 - 3 years experience in customer facing environment.
- Has a good knowledge of Cash Management products, Banking operations, systems (HUB) and procedures.
- Excellent computer knowledge and skills (Microsoft Office application). Knowledge in database, such as Ms. Access is a plus.
- Has a pleasant personality/interpersonal skills, service-excellent, intra-pruner and proactive minded.
- Good network within internal support functions.
- Excellent team player with good time management.
- Good command in Bahasa Indonesia and English, spoken and written.
Responsibilities
The job holder is responsible for the growth, operations and profitability of all Commercial Banking segmentsRequirements
- Hold a minimum of a Bachelor Degree in Business Administration, Finance or Accounting from a reputable university
- Has a minimum of 3 years relevant experience in corporate banking or other financial services sector
- Has strong verbal and written English
- Possess a pleasant personality and able to work with a team
- Possess commercial acumen, marketing orientation and strong self-motivation
- Possess good communication and analytical skills
- Has a strong drive to succeed
- Demonstrates a high degree of credibility and integrity
email : human-resources@hsbc.co.id
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